Policies

August 1, 2017

 

To Our Valued Customers,

First and foremost, we thank you very much for your business. Our team truly appreciates the trust, loyalty and faith you have shown in us.

Our #1 priority is to delivery high quality service to both you and your pet.

As we continue to grow, there is an increased demand for our services. In order for us to provide the best possible care to you and your pet, we have made some changes to our scheduling, reservation policies, and check-in process.

pet-spas-and-suites-grooming

GROOMING

We encourage you to schedule your grooming appointments in advance. We find what works best is scheduling the next appointment at the time you pick up your pet from his/her grooming appointment.
If you are unable to do so, please note that you may need to wait several weeks for an appointment. We do have a waiting list in the event of a cancellation. However, the best way to ensure we are able to accommodate your appointment request is to schedule in advance.

pet-boarding-dog-cat

BOARDING

Starting August 1, 2017, a new online check-in form will be available, and print copies of the form will also be available at the front desk for completion either before or at the time of check-in. Online forms, if sending by email, must be sent 24 hours prior to arrival to ensure delivery. Online forms are printable and may be brought in at the time of check-in. If you are unable to complete the form prior to check-in, please allow approximately 5-15 minutes to complete the form upon arrival.

 

pet-spas-and-suites-dog-daycare

DAYCARE

In order to ensure your spot in daycare, please schedule in advance. For the safety and well-being of our daycare dogs, we limit the number of dogs playing in our daycare rooms and in our care.

 

Walk-ins will be accepted only provided that the space is available. Please be advised that if you do not have an appointment and daycare is full, that we may not be able to accommodate you.

If you already have “recurring” appointments in place, please be advised that should your plans change, we do require notice of cancellation. If you would like to be removed from a “recurring” appointment scheduling, please let our staff know, and you may begin scheduling “as needed” instead. At this time, we are unable to issue new “recurring” appointments as all of those spots are currently full.

Lastly, beginning August 1, 2017, 48-hour notice will be required for cancelling appointments and reservations. There may be a fee for late cancellations and “no shows.”

Thank you for your cooperation. Please feel free to contact us if you have any questions.

Sincerely,

tracy-muscatello-signature

 

 

Tracy Muscatello, Owner, and the Pet Spas & Suites Staff